75. What’s the reason for the delay

Insurance

A: Hi, I’m calling from the airport. We’ve been here for 3 hours and it looks like we’re going to miss our connecting flight.
B: Yes, let me quickly open a case file for you. May I have your policy number?
A: It’s 99999978.
B: Thank you. What’s the reason for the delay?
A: There’s a bad storm outside.

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