Loyalty Programs
A: Hello Air points. How may I help you?
B: Yes, I redeemed some points for a digital camera two weeks ago and it hasn’t arrived yet.
A: Actually, even though products often arrive in 2 weeks, we always say up to 3 weeks.
B: Oh. I didn’t see that part. OK. I’ll wait another week.
A: I’m sure it’ll arrive soon.
